At Kidzline, we value our customers and strive to provide the best shopping experience for your children’s needs. If you are not completely satisfied with your purchase, we offer a hassle-free refund and exchange policy, subject to the following terms and conditions:
- Eligibility for Refund and Exchange:
- To be eligible for a refund or exchange, the item(s) must be in its original condition, unused, and with all original tags and packaging.
- Refunds and exchanges are only applicable within 5 days from the date of purchase.
- Proof of purchase (receipt or invoice) is required for all refund and exchange requests.
- Returned will be accepted only due to manufacturing error.
- The following items are not eligible for refund or exchange:
- Maternity wear items.
- Items on sale or discounted.
- Toys, books, and games that have been opened or used.
- Items without the original packaging or tags.
- Potty Training Items
- Refund Process:
- If you are eligible for a refund, we will initiate the refund to your original method of payment. Please allow 5 Business days for the refund to be processed and reflect in your account.
- Exchange Process:
- If you wish to exchange an item, please bring the item(s) along with the original receipt to our store within 5 days of purchase.
- You may exchange the item(s) for any other product(s) of equal or greater value. If the new item is of greater value, you will be required to pay the difference.
- Shipping Costs:
- Customers are responsible for any shipping costs incurred for returns or exchanges unless the item was received in a damaged or defective condition.
- Damaged or Defective Items:
- If you receive an item that is damaged or defective, please contact us immediately. We will arrange for a replacement or issue a full refund, including shipping costs.
- Store Credit:
- In some cases, instead of a refund, we may offer store credit that can be used for future purchases at the kidzline Online store.
- Change of Mind:
- Kidzline does not offer refunds or exchanges for items purchased based on a change of mind. We encourage you to choose carefully before making a purchase.
- Cancellation Policy:
- Orders that have been processed and shipped cannot be canceled. Please contact us as soon as possible if you wish to cancel an order.
- For any refund or exchange inquiries or to initiate the process, please contact our customer service team at info [email protected] or WhatsApp us at +94 70 496 2010
Please note that this Refund Policy is subject to change at any time. Any updates or modifications will be posted on our website.